Rosehill Woodcrafters warrants its products with a lifetime limited warranty to the original purchaser during the period in which they are the legal owners of the purchased products.  If any Rosehill Woodcrafters products fail due to defects in material or workmanship under normal use within the warranty period, Rosehill Woodcrafters will at its discretion, repair or replace the defective part.  This warranty is not transferrable.

The following products are excluded from this warranty, and are subject to their respective manufacturer warranties:  third party supplied doors and drawers, laminate and laminate counter tops, quartz and granite counter tops and wood stains and lacquers.

This warranty shall become void for products that are abused, misused, mishandled, improperly installed, improperly stored, changed, modified, or are subject to extreme temperatures, extreme fluctuations in moisture levels, water damage, neglect, acts of God, chemical damage and normal incidental deterioration such as nicks, scratches, abrasions and natural aging whether resulting from the effects of normal wear and tear or abnormal use.

This warranty only covers parts and materials of the products supplied and not noted as excluded by Rosehill Woodcrafters and do not extend to other products or components of the home.

This warranty does not cover the cost of installation, removal, subsequent damage, or transportation of the defective product, regardless of whether work was performed by Rosehill Woodcrafters, a contractor, Service Company or another party.

Variations in colour and grain pattern are a natural characteristic of wood.  Changes in colour may occur as a result of aging, exposure to light, heat and other natural and chemical elements.  Colour and grain variations are not covered by this warranty.

The repair and replacement of our products is subject to the availability of the item.  If a warranty claim is filed after the product has been discontinued, Rosehill Woodcrafters reserves the right to honor the warranty as follows:

  • To repair or replace the affected item with a new item of the same style.
  • To repair or replace the affected item with a similar and comparable product to achieve a similar appearance to the original product purchased.

If components are replaced, Rosehill Woodcrafters cannot guarantee the exact finish match to the existing product.

This warranty is exclusive to Rosehill Woodcrafters and is in lieu of all other warranties, express or implied.  Under no circumstances shall Rosehill Woodcrafters be liable for the consequential, indirect or incidental damages resulting from the installation and use of its products.  If this limited warranty is deemed to have failed of its essential purpose, in no event will Rosehill Woodcrafters entire liability exceed the lesser of the products or the non-conforming components purchase price.

Claims must be initiated during the warranty period.  To initiate a claim, please contact the builder, dealer or contractor who installed and sold the product.  If that party is unknown or unreachable, please contact Rosehill Woodcrafters at 1-866-685-3022.  Claimant will be required to provide proof of home ownership and the date of product purchase, and may be required to return the product or component to Rosehill Woodcrafters.

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